SERVING THE PUBLIC SINCE 1912
RISBEYS TERMS OF SERVICE
1. Application of Terms
1.1. These Terms of Service (TOS) apply to all services provided by Risbeys (9 Skinnergate, Darlington, DL3 7NJ). By purchasing services from Risbeys, you agree to these TOS.
1.2. This TOS, along with your order, constitutes the entire agreement between you and Risbeys, superseding any prior agreements except those regarding confidentiality and non-disclosure.
1.3. Risbeys reserves the right to modify this TOS at any time. The latest version will always be available on our website. Significant changes will be communicated via [email or website notice]. Your continued use of our services constitutes acceptance of these changes.
1.4. No agent or employee of Risbeys can alter or vary this TOS. Only a Risbeys manager can modify these terms.
2. Definitions
2.1. "Risbeys" refers to Risbeys PhotographyLimited and its affiliates.
2.2. "End User" is the individual using or receiving your services.
2.3. "Fees" are the charges for our services, as detailed in your order or on our website.
2.4. "Objects" are any materials or information you provide to Risbeys.
2.5. "Order" is your request for services, whether in writing or electronically.
2.6. “Service/Services” any and all services provided by Risbeys.
2.7. "Term" is the duration of this agreement.
2.8. "TOS" means these Terms of Service.
2.9. "You" and "your" refer to the client.
2.10. "We," "us," or "our" refers to Risbeys.
2.11. "Booking Fee" is a non-refundable fee paid by competition winners to secure their appointment.
2.12. "Session Fee" is the standard fee paid for a studio session.
2.13. "Design Consultation" is the appointment to view and design artwork from your studio session.
3. General Terms and Conditions
3.1. You agree to comply with Risbeys' standards and acceptable use policies.
3.2. Risbeys may disclose your contact information if deemed necessary.
3.3. You are responsible for ensuring our services meet your needs.
4. Photographic Services
4.1. Special Requests: We will make every effort to fulfill special requests, but artistic control remains with the photographer.
4.2. Photographer Substitution: We may substitute photographers if necessary.
4.3. Images: Image sizes are approximate. Colour accuracy cannot be guaranteed due to variations in equipment and display.
4.4. Retouching: Standard digital cleaning and colour balancing are included. Additional retouching is available for an extra charge.
4.5. Copyright: All images are protected by copyright. Reproduction without written permission is prohibited. Any supplied digital files will be watermarked until all payments are made.
4.6. Digital Files: Digital files are provided exclusively via Quantum cards. Single digital files are not sold.
4.7. License: The photographer has full artistic license.
4.8. Force Majeure: We are not liable for events beyond our control.
4.9. Previews: We will strive to provide a reasonable number of preview images.
4.10. Display: We may use images for promotional purposes unless you provide written notice at the time of booking.
4.11. Limitation of Liability: Our liability is limited to the booking/session fee.
4.12. Design Consultations: Design consultations must occur within one to six weeks after the studio session.
4.13. Archiving Images: Images are archived after six months. Retrieving archived images incurs additional fees.
4.14. Late Appointments: Late arrivals may require rescheduling and a new booking/session fee.
4.15. Notices: You must provide notices via our website or email. We will contact you using your provided information.
4.16. Termination Notices: Must be provided as per Section 12.
4.17. Sole Rights: Risbeys is the sole professional photographer at the venue. You consent to necessary physical contact for posing.
4.18. Mobile Phones: Mobile phone use is prohibited in the studio and design consultation areas. Violations will void any offers and may result in legal action.
4.19. Severability: If any provision is void, the rest remains valid.
4.20. Subcontracting: We may subcontract services.
4.21. Force Majeure: Neither party is liable for delays due to uncontrollable events.
4.22. Waiver: Delays in enforcing rights do not constitute a waiver.
5. Complaints
5.1. Disputes will be resolved as per this section.
5.2. Complaints must be in writing within 28 days.
5.3. Unresolved disputes will be handled in UK courts. Electronic slander may result in prosecution.
6. Ownership of Your Account
6.1. The "Details Account Holder" is the account owner.
6.2. If creating an account for another, you warrant proper administration.
6.3. Account ownership disputes will result in account suspension.
7. Orders
7.1. You must be over 18.
7.2. Orders are subject to fraud screening.
7.3. Credit orders are released after full payment.
7.4. We are only obligated to deliver services in the order.
7.5. Instructions must be clear and accurate.
7.6. Standard order completion is 3-5 weeks, but may be longer due to stock delays.
8. Payment
8.1. All fees and taxes are your responsibility.
8.2. Late payments will incur interest charges.
8.3. Invoice disputes must be submitted in writing within five days. Chargebacks will incur fees.
8.4. Account statements are available upon request.
8.5. Credit payments must be made as agreed. Late payments may result in immediate full balance payment and daily bank card charges.
8.6. Failure to make an agreed payment is a breach of this credit agreement and the contract order terms. This will result in the immediate payment of the full outstanding balance.
8.7. Default and Remedies: In the event of default by the Client (including failure to make timely payments or failure to communicate regarding payment difficulties within 14 days of a missed payment), we may, at our sole discretion:
Cancel the order and retain any payments made as liquidated damages.
Pursue legal action to recover the outstanding balance of the order, including any associated costs and fees.
8.8. Promotions do not apply to existing customers or renewals.
9. Delivery Information
9.1. Items are sent to the provided address.
9.2. Deliveries are to the door. You are responsible for accessibility.
9.3. ETA information is at the carrier's discretion.
9.4. Inspect goods upon delivery.
9.5. Claims must be made within five working days.
9.6. Refused goods incur return charges.
9.7. Bespoke items must be collected in person.
10. Return/Refund Policy
10.1. Returns are accepted within seven days in original condition.
10.2. You are responsible for return shipping.
10.3. Part order returns are not accepted.
10.4. Custom orders are non-refundable.
10.5. Warranty repairs/replacements are provided for up to one year.
10.6. Returns require an RMA number.
11. Cancellation and Retractions
11.1. Returns are accepted within 14 days in original condition.
11.2. Special orders have a no cancellation.
11.3. Certain items are non-returnable.
12. Termination & Cancellation
12.1. Risbeys may terminate for non-payment or TOS violations.
12.2. Booking/Session fees are non-refundable.
12.3. Appointment changes require five days' notice.
12.4. Late appointments are considered no-shows.
12.5. Appointments must be rescheduled within five days of cancellation.
12.6. Out-of-hours cancellations may result in loss of booking privileges.
12.7. Design consultations must occur within six weeks.
12.8. Voucher cancellations are subject to the cancellation policy.
12.9. Activated vouchers are non-refundable.
13. Termination by You
13.1. Termination must be in writing.
13.2. Termination with five weeks' notice incurs no charges.
13.3. Termination after an event is a contract violation.
13.4. Termination processing takes five days.
13.5. Early termination may incur charges.
14. Indemnity
14.1. Each party indemnifies the other against infringement claims.
15. Copyright and Trademark Notice
15.1. All content is protected by UK Copyright Law.
16. Security
16.1. CCTV with Audio is in operation throughout the building.
Risbeys Photography Limited
9 Skinnergate
Darlington
DL37NJ
01325624029
Registered in England 14382610
Copyright 2025 ©